Appointment Policy

At Carroll Small Animal Hospital Animal Hospital, our patients and clients always come first! 

We understand that occasionally circumstances may occur that make it difficult to keep an  appointment. After all, life can simply get in the way of well-intended plans, sometimes when you least expect it. 

At the time of scheduling, we reserve time on the doctor’s schedule and provide skilled support staff just for you and your pet. When the appointment is canceled at the last minute or the client does not show without giving proper notice, this prevents another patient from being able to be seen in a timely manner. Our cancellation/no-show policy enables us to utilize available appointments for other patients in need of medical care. 

In order to be respectful of the medical needs of all of our patients, we require a 24-hour notice of your need to cancel or reschedule an appointment. 

Making an Appointment? 

You will be asked to prepay a fee of $25 at the time of scheduling. Surgical appointments will require a $100 scheduling fee. This fee is placed on your account and applied toward your invoice the day of your appointment. Should you pay the deposit fee and not show, an additional deposit will be required to schedule.

How long do I have in advance to cancel? 

We ask that you provide 24 hours notice should you need to cancel or reschedule your appointment. Canceling or rescheduling as soon as you’re aware allows us to offer that appointment time to another pet needing to be seen. A VoiceMail may be left outside of business hours.  

If an appointment is scheduled on Monday, we kindly ask that you call by noon, the Friday before the appointment. For surgical appointments, please provide 48 hours notice to avoid a 10% procedure estimate charge.  

What happens if I’m late to my appointment?

If you arrive more than 10 minutes late, your appointment may need to be rescheduled. Doctors and staff are scheduled accordingly. We will do our best to work your pet in but please understand that so as not to delay the next appointments, rescheduling may be necessary. 

Thank you for placing your trust in us to take care of your furbabies! If you have any questions regarding our policy, please don’t hesitate to call us at 712-792-3708.